Your Giesen service, in one portal
Follow your installation project, raise support tickets, and book service appointments with Giesen — all inside GiesenCloud, instead of scattered email threads.
Tickets are available to customers linked to Giesen support, appointments where Giesen service scheduling is enabled, and projects when you have a Giesen installation.
Raise a ticket with Giesen support without leaving GiesenCloud, with the full message history and attachments.
Book a service appointment, see the cost estimate, and confirm, decline or reschedule the times Giesen proposes.
Follow your Giesen installation project — site prep, drawings, photos, tasks, invoices and messages in one shared workspace.
A two-way thread with the Giesen team on every project. See exactly which tasks are waiting on you and tick them off in a click.
Giesen builds the roaster, the profiles, the live data and the software that connects them. One system, from one factory.
Your installation project, in one workspace
A Giesen installation has many moving parts: site prep, drawings, photos, tasks, invoices and messages. Your deployment project keeps them in one shared workspace you can actually see — no more chasing email updates.
- Site prep checklists
- Drawings with comment threads
- Installation photos & customer task list
- Tasks that need your input, clearly flagged
- Project-linked invoices
- Site survey
- Electrical & gas spec
- Delivery scheduled
- Installation
- Commissioning & training
Your whole Giesen relationship, in one place
From your first support ticket to your next service appointment.
Knowledge Base
A direct line to Giesen service
Stop chasing service through email threads. Your tickets, appointments, and deployment projects live in one place — the same platform you roast on.
